Frequently Asked Questions
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When will I get my order?
We are pleased to offer free shipping on all orders! Delivery typically takes 10-20 business days, depending on your location.
If you require expedited shipping, an additional fee will apply. The extra cost for express delivery will be displayed during checkout after you enter your shipping address.
How to Set Up Your Tennis Ball Machine?
Step 1: Unboxing and Charging
Carefully unbox your tennis ball machine and check for all parts (machine, charger, remote, manual). Before use, fully charge the machine by plugging it into a power outlet. Charging usually takes 4-6 hours.Depending on the model
Step 2: Loading the Tennis Balls
Once charged, open the hopper and load the balls. Be sure not to exceed the machine’s ball capacity, typically between 30 and 100 balls.
Step 3: Positioning on the Court
Place the machine on a stable surface at your desired position on the court. For baseline drills, position it opposite you.
Step 4: Setting Speed, Spin, and Frequency
Use the control panel or app to adjust ball speed, spin (if available), and feeding frequency. Beginners should start with lower speeds and slower feed rates.
Step 5: Choosing Shot Type
Select from fixed-point, oscillating (for random shots), or lob shots, depending on your training needs.
Step 6: Starting and Adjusting
Turn on the machine and start hitting! Use the remote or app to pause or adjust settings as needed during practice.
Step 7: Ending and Storing
Turn off the machine, unload the balls, and wipe it down after use. Store it in a safe, dry place and recharge it for next time.
How can I contact you?
You will receive a tracking number once your order ships. For more details, contact our customer service at Duomoo.tech@Gmail.com
How do I opt out of receiving marketing emails?
To opt out of receiving marketing emails, please follow these steps:
- Click the "Unsubscribe" link at the bottom of any marketing email.
- Alternatively, you can update your email preferences in your account settings.
If you have any issues, contact our customer service at Duomoo.tech@Gmail.com